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ABOUT US: South Manchester Bathrooms Limited Trading as Bathroom Angels® Registered Office: 7 Heyes Leigh Timperley Cheshire WA15 6EY 0161 610 3684 / 286 6424 Co. Reg. No. 09576828 Tel. 0161 610 3684. Directors: Andrew Kindred and Diane Kindred.

QUOTATIONS: Quotations of goods and labour are valid for 3 months. Prices and timescales are not binding on the company although we will make every effort to achieve what we promise. The order is binding once the customer pays a deposit.

RIGHT to SUB-CONTRACT: The company shall be entitled to sub-contract all or any part of the work. In practice we enjoy longstanding relationships with all our sub-contractors who are chosen very carefully.

PAYMENTS: All prices include VAT where applicable at the prevailing rate in British pounds. A deposit of £416.67 + VAT is requested per project; payment for all goods pre installation; with the balance paid directly to the fitters/trades after completing a satisfactory installation payable in instalments. The fitting fee will be the balance left following deposit and goods payment and may be requested in 2 parts, part fitting fee mid way through project and the final fitting fee outstanding at the end of project.

CANCELLATION: In general orders may not be cancelled by the customers. It may be possible in writing or email provided that any costs, expenses or sub-contractor charges already incurred are reimbursed to the company. We retain the right to utilise deposits paid to cover these costs. Any balance in excess will be returned to the customer.

RETURN OF GOODS: Goods returned due to a change of mind may be subject to a handling charge of up to a maximum of 20% for standard items and up to 70% for special or bespoke order goods. This charge is made by the suppliers so we unfortunately have no option other than to pass it on. Please ask if in any doubt before ordering goods and we can advise accordingly.

SUPPLY ONLY: The company will take all reasonable steps to ensure protection from loss, damage or destruction of the goods supplied to the customer, who assume responsibility after safe delivery and will own title to the goods after cleared payment in full.

FAULTY OR DAMAGED GOODS: On a supply only basis can only be returned unused in the original packaging within 7 days from the date of delivery under advice to the company. We will exchange the product or provide a full refund together with any applicable delivery charges and any reasonable costs you incur in returning the item to us. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.

WARRANTY: The fitter will provide a 12 month fitting guarantee to cover workmanship and installation. This is in addition to manufacturer’s warranty on the goods. In the event of faulty goods reported during installation the company will arrange repair or replacement.

PRODUCT LIABILITY: We cannot accept liability for products not originally installed by the company which may require alteration, modification or re-installing at the customer’s request.

CUSTOMER OBLIGATIONS: The customer shall cooperate with the company by arranging access at dates/times agreed and by supplying such information reasonably requested. The customer will also obtain any necessary permissions, licences and consents.

GOVERNING LAW & JURISDICTION: These Terms and Conditions shall be governed by and construed exclusively in accordance with the law of England.

DATA PROTECTION: We respect your privacy and comply with the Data Protection Act 1998. We will not disclose or pass personal details of customers to any third party.

COMPLAINTS AND COMMENTS: If you have any complaints about the Goods and/or Services or any aspect of the way we have dealt with the order please contact Mrs D Kindred within 24 hours of issue, either by email to or by telephone 0161 610 3684.

CANCELLATION OR RETURNS: if you wish to return goods ordered or to cancel the contract, letters or other communications to be sent to Mrs D Kindred either by writing to the admin address given above or by email to . You have the right to cancel a contract at any time within the period of 7 days starting from the receipt of the notice provided at point of order; notice of cancellation must be sent to the person named in the notice provided.

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